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Noticeboard

 

We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

 

Complaints

Complaints Procedure

We constantly strive to provide an excellent, friendly and efficient service. We care for our patients and want to ensure they get the best health advice and treatment possible.

We always appreciate your feedback and are happy to hear from you whenever there is something you would like to bring to our attention. We realise that occasionally things do not go as smoothly as we would like and believe it is better we deal with issues as they arise so we encourage you to raise your concern with a member of staff or site manager promptly

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure which is in line with the NHS Complaints Regulations 2009.  Please open the document below for details:

Complaints Procedure

Compliments, Comments, Complaints or Concerns Easy Read Guide

Easy Read Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 
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