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Noticeboard

 

 

We are very sorry but we are currently unable to accept applications from patients to register with us unless you are new to the area and you are not currently registered with another practice in Gosport. This is to help us help you over the winter when GPs are at their busiest.

 

All practices in Gosport offer patient online services, including eConsult. Therefore where patients are struggling to get an appointment; we would encourage the use of these other avenues. Practices are also offering a range of appointment times for routine (pre-booked) and same-day appointments, in the evenings and at weekends.

 

A temporary suspension is however being introduced for patients moving from one practice to another in Gosport to help GP practices stabilise after more than 2,100 patients in the town have transferred between practices which has affected a few of the practices with higher numbers of new registrations than usual.

 

It will remain in place until March 31, 2019 and practices will not be in a position to hold a waiting list of patients wishing to register to help prevent a similar situation arising again in April.

 

Two of the eight Gosport practices have already had to temporarily close their lists because they are struggling to cope with the increase in numbers, which also has a further knock-on effect on the practices near to them.

 

Other practices have raised concerns with the CCG that their services could become unsafe if they have to take on more patients, at a time when the town is already facing major problems of GP recruitment and retention and during the busy winter months.

 

The CCG and local practices are committed to providing safe, high quality services to those living in Gosport and are asking for your help over the winter period to ensure everyone gets the right care at the right time. For further details on our online services please visit the other pages on our website.

 

 

We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

 

NHS England Complaints

 

If you wish to make a complaint about your GP practice, please contact the Practice Manager at fgccg.gosportmedicalcentre@nhs.net, in the first instance. Alternatively you can contact  NHS England as follows:  

Email:                                      england.contactus@nhs.net                                    

Contact Number:                    0300 311 22 33

Postal address:        NHS Commissioning Board

                                    PO Box 16738

                                    Redditch

                                    B97 9PT

The Clinical Commissioning Group (CCG) can manage complaints relating to your GP practice. Contact them via the following email address: SEHCCG.Complaint@nhs.net or FGCCG.Complaints@nhs.net

If you feel you may need support when making a complaint please contact Hampshire Advocacy.

Contact us for more information or to make a referral:

023 8077 6657

info@hampshireadvocacy.org.uk  or visit their website below.

http://hampshireadvocacy.org.uk/patient-complaints-advocacy/

If your complaint is not resolved to your satisfaction after investigation you have the right to forward your complaint to the health service ombudsman.  They can be contacted by telephone 0345 015 4033. For more information see www.ombudsman.org.uk 

                               

 

 

 

 

 



 
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