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Noticeboard

 

                                          ******* NEW PHONE SYSTEM ********

 

On Wednesday 13th March we will be having a new phone system installed.  Our telephone number  will not change and we have been assured there will be no disruption but there will changes to the answering service. You will no longer be able to book or cancel an appointment via our automated booking service as this wont be compatible with the new system, however you can already do this by text, using patient access (please contact the surgery or see our website for more details) or by speaking to a receptionist.  We are also planning to slim down our welcome messages a bit!!

 

 

 

We are very sorry but we are currently unable to accept applications from patients to register with us unless you are new to the area and you are not currently registered with another practice in Gosport. This is to help us help you over the winter when GPs are at their busiest.

 

All practices in Gosport offer patient online services, including eConsult. Therefore where patients are struggling to get an appointment; we would encourage the use of these other avenues. Practices are also offering a range of appointment times for routine (pre-booked) and same-day appointments, in the evenings and at weekends.

 

A temporary suspension is however being introduced for patients moving from one practice to another in Gosport to help GP practices stabilise after more than 2,100 patients in the town have transferred between practices which has affected a few of the practices with higher numbers of new registrations than usual.

 

It will remain in place until March 31, 2019 and practices will not be in a position to hold a waiting list of patients wishing to register to help prevent a similar situation arising again in April.

 

Two of the eight Gosport practices have already had to temporarily close their lists because they are struggling to cope with the increase in numbers, which also has a further knock-on effect on the practices near to them.

 

Other practices have raised concerns with the CCG that their services could become unsafe if they have to take on more patients, at a time when the town is already facing major problems of GP recruitment and retention and during the busy winter months.

 

The CCG and local practices are committed to providing safe, high quality services to those living in Gosport and are asking for your help over the winter period to ensure everyone gets the right care at the right time. For further details on our online services please visit the other pages on our website.

 

 

We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

 

What is GDPR?

What is GDPR?

The General Data Protection Regulation is new and it helps us to keep information about you safe.

We have always looked after your information safely but GDPR helps us check we are doing the best job we can.

Who looks after my information?

A person is called a ‘Data Controller’ if they look after your information and here in our surgery, the doctors are our data controllers.

 

Who uses my information?

A person who uses your information for their work is called a ‘Data Processor’

Consent – what’s that?

Consent is where you tell us that you are happy for us to use your data to care for you.  If you are under 16, a parent must give your consent for you.

 

Can anyone see or use my information at the Doctors?

No, only someone who needs your data to care for you is allowed to see or use it. This can be the doctors, nurses or people who support the doctors and nurses in their work.

 

Do you share my information with anyone else?

We only share your information with other people who might need to care for you (like the hospital) without asking you first.

 

If someone who isn’t responsible for your care asks for your information, we will ask your parent if it is ok to give it. An example of this might be when someone is organising an activity you would like to do and needs to check if you are well enough to do it.

 

Can I see the information you have about me?

If you are 13 years old or over, you can ask to see your information. Speak to a receptionist to arrange this.

 

If you still have a question, please ask the friendly receptionist who will do their best to help you.

 

 

 

 

      

 

 
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