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                                          ******* NEW PHONE SYSTEM ********


On Wednesday 13th March we will be having a new phone system installed.  Our telephone number  will not change and we have been assured there will be no disruption but there will changes to the answering service. You will no longer be able to book or cancel an appointment via our automated booking service as this wont be compatible with the new system, however you can already do this by text, using patient access (please contact the surgery or see our website for more details) or by speaking to a receptionist.  We are also planning to slim down our welcome messages a bit!!




We are very sorry but we are currently unable to accept applications from patients to register with us unless you are new to the area and you are not currently registered with another practice in Gosport. This is to help us help you over the winter when GPs are at their busiest.


All practices in Gosport offer patient online services, including eConsult. Therefore where patients are struggling to get an appointment; we would encourage the use of these other avenues. Practices are also offering a range of appointment times for routine (pre-booked) and same-day appointments, in the evenings and at weekends.


A temporary suspension is however being introduced for patients moving from one practice to another in Gosport to help GP practices stabilise after more than 2,100 patients in the town have transferred between practices which has affected a few of the practices with higher numbers of new registrations than usual.


It will remain in place until March 31, 2019 and practices will not be in a position to hold a waiting list of patients wishing to register to help prevent a similar situation arising again in April.


Two of the eight Gosport practices have already had to temporarily close their lists because they are struggling to cope with the increase in numbers, which also has a further knock-on effect on the practices near to them.


Other practices have raised concerns with the CCG that their services could become unsafe if they have to take on more patients, at a time when the town is already facing major problems of GP recruitment and retention and during the busy winter months.


The CCG and local practices are committed to providing safe, high quality services to those living in Gosport and are asking for your help over the winter period to ensure everyone gets the right care at the right time. For further details on our online services please visit the other pages on our website.



We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.


Dr Norris, Gorecka, Burgess & Paterson







  1. Every patient, and the parents/guardians of those under the age of 16, has to be secure in the knowledge that any medical and personal information held within Practice records, be they manual or on the computer, will remain within the surgery and will not be divulged to any other person. They can, in fact, expect such records to be between themselves and their doctor only. However, this is unworkable and so the Partners allow all Practice staff to have access to patient’s records.
  2. Legally, the Partners are liable for the integrity of the staff they employ and so, to be certain that patient confidentiality is maintained, every member of staff is required to sign an undertaking not to divulge patient information. A breach of confidentiality may be treated as gross misconduct on the part of the staff member and is grounds for instant dismissal.
  3. While the need for access to patient’s records is recognised, it is Practice policy that such access should be restricted to the minimum necessary for efficient administration of records. Members of staff must not abuse the privilege of access by reading information that is not relevant to their job. Information obtained must not be discussed between members of staff unless absolutely necessary such information must not be passed where it can be overheard by persons who are not employed by the Practice.

     Staff and Families

  1. Staff are not permitted to be registered as patients of the Practice, family members may be registered.




 1. Patients’ notes are to remain in the lockable storage unit within the Main Office     except when required elsewhere within the Surgery. THEY ARE NEVER TO BE REMOVED FROM THE SURGERY, except when required by one of the Doctors.

2. Care must be exercised when moving notes about the building that parts of the records do not become detached from the rest of the notes.

3. Notes must not be left unattended where non staff members may see or gain access to them.

4. Staff must not discuss patient information between themselves unless necessary for their job.

Computer Records 

  1. Staff updating a patient’s record must not seek other information about the patient which is not relevant to the job they are doing.
  2. When a member of staff needs to leave their computer unattended, they must remove their Smartcard as this will force the computer to lock.   


  1. Particular care must be exercised when information about a patient is being passed by telephone. Where use of these telephones is unavoidable, the patients name should not be mentioned if at all possible.
  2. Information about patients may be passed by telephone to the following, but only where identity has been positively established:

                a. One of the Practice Doctors

                b. Other Healthcare Professionals (on a need to know basis)

                c. The patient themselves

                d. The parent/guardian of a child under 16 years of age, unless the GP decides otherwise.

It is recognised that a degree of discretion must be exercised when answering telephone enquiries. The golden rule is:    IF IN DOUBT DO NOT GIVE ANY INFORMATION, offer to call back using an independently determined telephone number.    

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