Noticeboard

INFORMATION FOR PATIENTS REGARDING WUHAN CORONAVIRUS INFECTION

All travellers who develop relevant symptoms (for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau SHOULD NOT ATTEND THE PRACTICE, but should remain at home and immediately call NHS 111 for advice.

We are closed for staff training on Thursday 27th February 2020 from 1pm. For anything urgent that cannot wait until we open again, call 111. For anything life threatening dial 999.

We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

Policies

Freedom of Information – Publication Scheme

confidentiality The Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available. This scheme is available from the Practice Manager.

Patient Information

Everyone working for the NHS has a legal duty to keep information about you confidential. Please ask at reception for a copy of a leaflet which explains why information is collected about you and the ways in which this information may be used.

Comments and Suggestions

We welcome suggestions for improving our services and we have a Practice complaints procedure. Our Practice Manager will be pleased to give you any further information as our aim is to give you the highest possible standard of service, dealing swiftly with any problems as they occur.

Complaints Procedure

Our Practice procedure does not cover questions of legal liability or compensation. We hope you will use it to allow us to look into and if necessary put right any problems you have identified or mistakes that have been made.

If you use this procedure it will not affect your right to complain to Complaints NHS England at england.contactus@nhs.net if you so wish. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.
If you wish to make a complaint please telephone or write to our Practice Manager who will take full details of your complaint and decide how best to undertake the investigation. We think it is important to deal with complaints swiftly so we will contact you within two working days.

Occasionally if we have to make a lot of enquiries it might take a little longer but we will keep you informed. You may bring a friend or relative with you if we arrange a meeting.

We will try to address your concerns fully provide you with an explanation and discuss any action that may be needed. We hope that afterwards you will feel satisfied that we have dealt with the matter thoroughly. However if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

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