Freedom of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available. This scheme is available from the Practice Manager.
Everyone working for the NHS has a legal duty to keep information about you confidential. Please ask at reception for a copy of a leaflet which explains why information is collected about you and the ways in which this information may be used.
Comments and Suggestions
We welcome suggestions for improving our services and we have a Practice complaints procedure. Our Practice Manager will be pleased to give you any further information as our aim is to give you the highest possible standard of service, dealing swiftly with any problems as they occur.
Our Practice procedure does not cover questions of legal liability or compensation. We hope you will use it to allow us to look into and if necessary put right any problems you have identified or mistakes that have been made.
If you use this procedure it will not affect your right to complain to Complaints NHS England at firstname.lastname@example.org if you so wish. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.
If you wish to make a complaint please telephone or write to our Practice Manager who will take full details of your complaint and decide how best to undertake the investigation. We think it is important to deal with complaints swiftly so we will contact you within two working days.
Occasionally if we have to make a lot of enquiries it might take a little longer but we will keep you informed. You may bring a friend or relative with you if we arrange a meeting.
We will try to address your concerns fully provide you with an explanation and discuss any action that may be needed. We hope that afterwards you will feel satisfied that we have dealt with the matter thoroughly. However if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.