Noticeboard

PLEASE CAN ALL PATIENTS WEAR A MASK WHEN ATTENDING THE SURGERY.

PLEASE DO NOT ATTEND YOUR GP PRACTICE IF YOU HAVE SYMPTOMS ASSOCIATED WITH CORONAVIRUS. YOU ARE ADVISED TO STAY HOME FOR 7 DAYS. IF YOUR SYMPTOMS ARE SERIOUS OR GET WORSE, NHS111 HAS AN ONLINESERVICE THAT CAN TELL YOU IF YOU NEED FURTHER MEDICAL HELP. ONLY CALL 111 IF YOU CANNOT GO ONLINE OR ARE ADVISED TO DO SO BY THE ONLINE SERVICE.

FOR THE LATEST COVID-19 ADVICE PLEASE VISIT WWW.NHS.UK/CORONAVIRUS.

TO MINIMISE THE NUMBER OF PATIENTS IN THE SURGERY AT ONCE ALL APPOINTMENTS WILL BE CARRIED OUT OVER THE TELEPHONE. IF YOU NEED TO BE SEEN THIS WILL BE COORDINATED BY THE GP.

PLEASE SEE OUR OPENING TAB FOR MORE INFORMATION ABOUT ACCESSING GP, NURSE AND ADMIN SUPPORT. 

FOR THE MOMENT WE WILL NOT MAKE GP APPOINTMENTS AVAILABLE FOR ONLINE BOOKING.

 

PLEASE SEE THE TAB IN OUR FURTHER INFORMATION SECTION, FOR THE LATEST ADVICE ABOUT SELF ISOLATION

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

Policies

Freedom of Information – Publication Scheme

confidentialityThe Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available. This scheme is available from the Practice Manager.

Patient Information

Everyone working for the NHS has a legal duty to keep information about you confidential. Please ask at reception for a copy of a leaflet which explains why information is collected about you and the ways in which this information may be used.

Comments and Suggestions

We welcome suggestions for improving our services and we have a Practice complaints procedure.  Our Practice Manager will be pleased to give you any further information as our aim is to give you the highest possible standard of service, dealing swiftly with any problems as they occur. 

Complaints Procedure

Our Practice procedure does not cover questions of legal liability or compensation.  We hope you will use it to allow us to look into and if necessary put right any problems you have identified or mistakes that have been made.

If you use this procedure it will not affect your right to complain to Complaints NHS England at england.contactus@nhs.net   if you so wish.  Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient in person.
If you wish to make a complaint please telephone or write to our Practice Manager who will take full details of your complaint and decide how best to undertake the investigation.  We think it is important to deal with complaints swiftly so we will contact you within two working days. 

Occasionally if we have to make a lot of enquiries it might take a little longer but we will keep you informed.  You may bring a friend or relative with you if we arrange a meeting.

We will try to address your concerns fully provide you with an explanation and discuss any action that may be needed.  We hope that afterwards you will feel satisfied that we have dealt with the matter thoroughly.  However if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.



 
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