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PLEASE DO NOT ATTEND YOUR GP PRACTICE IF YOU HAVE SYMPTOMS ASSOCIATED WITH CORONAVIRUS. YOU ARE ADVISED TO STAY HOME FOR 7 DAYS. IF YOUR SYMPTOMS ARE SERIOUS OR GET WORSE, NHS111 HAS AN ONLINESERVICE THAT CAN TELL YOU IF YOU NEED FURTHER MEDICAL HELP. ONLY CALL 111 IF YOU CANNOT GO ONLINE OR ARE ADVISED TO DO SO BY THE ONLINE SERVICE.

FOR THE LATEST COVID-19 ADVICE PLEASE VISIT WWW.NHS.UK/CORONAVIRUS.

TO MINIMISE THE NUMBER OF PATIENTS IN THE SURGERY AT ONCE ALL FACE TO FACE APPOINTMENTS WILL BE CARRIED OUT OVER THE TELEPHONE. IF YOU NEED TO BE SEEN THIS WILL BE COORDINATED BY THE GP.

ACCESS TO OUR EMERGENCY CLINICS, MORNING AND AFTERNOON, WILL BE RESTRICTED DUE TO THE CURRENT RISK OF CORONAVIRUS SPREAD. IF YOU FEEL YOU NEED TO BE SEEN AS AN EMERGENCY CALL THE SURGERY BETWEEN 8AM AND 10AM OR 2.30PM AND 4PM. YOU WILL NEED TO GIVE AS MUCH INFO AS POSSIBLE TO THE CARE NAVIGATOR AND MAY BE THEN BOOKED IN FOR A EMERGENCY TELEPHONE CONSULTATION WITH A GP.

FOR THE MOMENT WE WILL NOT MAKE GP APPOINTMENTS AVAILABLE FOR ONLINE BOOKING.

UNTIL FURTHER NOTICE WE WILL NOT BE MAKING ROUTINE BLOOD TEST APPOINTMENTS, ONLY PATIENTS ON WARFARIN, MEDICATIONS WHICH MUST HAVE REGULAR MONITORING, EMERGENCY ON THE DAY TEST REQUESTS AND WHERE A PATIENT HAS HAD A MEDICATION CHANGE AND BLOOD MONITORING IS REQUIRED.

PLEASE SEE THE TAB IN OUR FURTHER INFORMATION SECTION, FOR THE LATEST ADVICE ABOUT SELF ISOLATION

We Can Text You!

We are using our text messaging service more and more, to invite you for a review, blood test or let you know if a GP would like to see you. You can also you use it to cancel appointments, decline or accept services and let us know if we are doing a good job! Please make sure we have your up to date contact details. You can do this via this website or EMIS access if you are registered. Alternatively, call us and let us know.

Cancel Your Appointment!

Every week a large number of patients fail to attend booked appointments. Please let us know as soon as possible if you can’t keep your appointment then we can give it to someone else! We offer a text messaging service which has the option to cancel an appointment so please make sure we have your up to date contact details.

Out of Hours 

When the surgery is closed if you have an urgent problem that cannot wait until we are open again, please call 111. For anything life threatening call 999.

 

Access To Your Medical Record

 

Access to Your Medical Record (the Right of Access)

 

 

You have a right to get a copy, or part copies of the information held about you and this is known as a subject access request.

 

(Please note, you can sign up for online access to your full GP electronic record and then you can look at your record whenever you like)

 

If you do wish to make a subject access request then:

 

  • You can do this in writing(letter or email)
  • You can come to the surgery to complete a form.
  • You can make a verbal request to a member of staff, ie the doctor or nurse that you are consulting with.

 

You will first be offered online access to your record but if you would rather have a paper copy, this will be issued without a charge. A charge would be made for a second copy or if your notes are excessively large.  We can give you a copy of specific information, just request what you need.

 

You will need to show 2 forms of identification, one photographic (passport or driving licence) and one with proof of address.

 

We will provide the information within 28 calendar days.

 

For more information including "how to" leaflets and videos of patients and why they are using GP online services are available at http://www.nhs.uk/gponlineservices

PLEASE ENSURE YOU HAVE A DIFFERENT EMAIL ACCOUNT FOR EACH FAMILY MEMBER.

 Subject Access Request policy

 

 

 



 
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