Frequently asked questions
Q Why are we asking people for their contact details?
A We would like to be able to contact people to ask questions about the surgery, how well we are doing to identify areas for improvement.
Q Will my doctor see this information?
A No. This information is purely to contact patients to ask them questions about the surgery, how we are doing. Your doctor will only see the overall results.
Q Will the questions you ask me be medical or personal?
A We will only ask general questions about the practice, how we are proving services and what we can do to improve those services.
Q Who else will be able to access my contact details?
A No-one beyond the Practice.
Q How often will you contact me?
A Not very often, approximately once a month.
Q What is a patient representative group?
A This is a group of volunteer patients who are involved in shaping the services available to patients.
Q Do I have to take part in the group?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know if you do not wish to receive further messages.
Q Who do I contact if I have further questions?
A Mrs Suzanne Ayles, Practice Manager.